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By Dr Colin Crosby MA MB BS LRCP MRCS Sport & Exercise Medicine Consultant Football is... »
Would You Like To Work For TMCK?Are you interested in working for an organisation like TMCK? We are expanding and so are looking... »
Spring Is Here...Racquet Sports Are Great But Be Aware Of The Risks. So Get Prepared.By Dr Colin Crosby, Sport & Exercise Medicine Consultant Sports such as tennis, badminton,... »
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Care Quality Commission Scores TMCK 100%
TMCK is proud to announce that a recent Care Quality Commission (the Government Healthcare Regulator) Compliance Inspection marked TMCK 100%. The Inspection was carried out by two Compliance Officers who spent over five hours looking at the quality of the Patient experience here. At the end of the Inspection, Dr Isabelle Granger-Cohet, Director and Registered Manager, and Mr Ivor French, Director and Responsible Person, were told "If there was an award for excellence...you'd get it...but there isn't. Only pass, make improvements or fail".
One of TMCK's mantras is "Treat the Patient as a Customer". After all, this is exactly what you are. You have always had a choice and now with the availability of the internet you are more informed and have an even greater choice. We understand that you will only come to us if you receive not only first class medical care but also a Patient experience as good as it can be. So CQC were interested to learn about many hospitality and customer care techniques used by TMCK, including "Understanding Our Patients". This is as simple as ensuring that every one of us here understands that the Patient seeing one of our GPs for an MOT will have different concerns and suffer less stress than the Patient here for a Cardiac Diagnostic Test. Click here to see the report.