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What You Say About Us

Here is how you can help others make a decision about their healthcare. Take our anonymous private survey or leave a public review.

We publish the results, positive and negative, on each Specialist’s profile and results for the Clinic here. Most patients wish to remain anonymous and so we do not identify them.

Everyone was kind, nice, and professional. I had a great experience. Thank you. May 2024.

I am happy with everything. The reception was good and I was pleased there was water to drink. The Reception team were courteous and helpful. May 2024.

Not one negative thing to point. It’s a great clinic with great professionals. Thanks for the experience. April 2024.

Great environment that promotes tranquility. April 2024.

Professional and friendly service from Marina. Blood test done painlessly and quickly. Reception staff, Sonia and Grace both welcoming and lovely. High recommended practice. April 2024.

I just want to say how wonderful I think your FOH reception team is. Each time I have come for an appointment they have been so helpful and welcoming! As I was waiting, I noticed them with customers that came after me, and they were the exact same with everyone who came in - friendly, informative, professional. - I even mentioned to the nurses how amazing the reception team were and how it is a rarity in London or anywhere to find such a great reception team. Another mention, is to the nurses ( I wish i remembered their names!) They were so patient and kind to me when I was quite upset and panicky with my procedure. I felt completely looked after, and never once felt embarrassed when i was crying and had worked myself into a panic! Such a kind thoughtful team and I cant thank them enough for really taking care of me! While i'm here (lol), I might as well note I also noticed how clean and professional all areas of the practice were - the bathrooms especially and waiting rooms! The whole experience has been brilliant! Great job. March 2024

Very lovely front of house staff. March 2024.

The service was impeccable I highly recommend the doctor and the team. January 2024

Everyone--from the front desk team to Jayne Rendol who drew my blood--was friendly, helpful and professional. I am extremely satisfied with my experience. January 2024

Good and Kind Doctor, very Professional, Did an Excellent Job. Good Nurse, helpful and kind. Very kind receptionist. I was very well attended to. Thank you to the whole team. December 2023

The reception staff and clinical nurse were very accommodating l had an appointment at 9h45 but l arrived half hour earlier and requested if it was possible to be seen earlier by the nurse, both the receptionist and nurse accommodated my request and were very kind. Excellent service. November 2023.

I feel heard and in good hands when I visit The Medical Chambers. November 2023.

The receptionist was very courteous and helpful, a delightful experience! November 2023.

I'm very happy with the Medical Chambers. November 2023.

The receptionist was very courteous and helpful, a delightful experience! November 2023.

Very impressed with the professional experience of the clinic. I was greeted by the reception staff in a very friendly manner and once confirmed who I was at the clinic to see I was directed to the floor that my appointment was going to be on. On passing other members of staff they were friendly and polite. The clinic was very clean and tidy. My doctor was extremely professional and made me feel very comfortable. I was able to ask many questions, and get answers from the doctor. My appointment was not rushed and I came away feeling very happy and positive. I will most definitely be returning and recommend The Medical Chambers Kensington to family and friends. November 2023

The Medical Chambers Kensington/La Clinique Francaise provides an all around professional, courteous and pleasant experience for patients. The staff and medical doctors are all very competent and they run a smooth operation. October 2023

I am very happy with the service I have received at The Medical Chambers Kensington. October 2023

The entire TMCK team has always been fantastic as well, whether I am making a phone call, checking in/out, or have a more complicated request. Pleasant, professional, and very capable! October 2023

Ciara was our sonographer during our first pregnancy and we also worked with the team to do the genetic testing. The care we received was always outstanding. Thank you to everyone for delivery A+ clinical care, A+ customer service and always greeting us with a smile! We will be back :) October 2023

I think the name of the nurse was Alina. She was excellent, very courteous, human and reassuring. She was on time and took the time to explain everything. Amazing service. September 2023

An efficient and human team. September 2023.

Good service and very nice building A bit of wait when you call and quite expensive consultations but overall very professional. September 2023

My experience from the time of booking my appointment to the examination room, the whole process was filled with professionalism & care. The examination was thorough, the doctor took his time to explain everything. I highly recommend this practice. September 2023

Fantastic medical practice. September 2023

Extremely pleased with everyone I have in contact with at the Medical Chambers over a period of one year. I have already recommended it to friends. Courteous and efficient at all times. August 2023

Always been easy to book a dermatologist appointment even on short notice, and all staff have been very helpful - thank you! Other clinics have had much longer waiting times. July 2023

Felt very welcomed by team and the Dr Kotur was very knowledgeable answering a lot of my questions and giving advice. Thank you. July 2023

Truly excellent doctors. July 2023

Really excellent Doctors, staff and service. There was one visit when I waited a very long time but not this time. July 2023

Please continue to do the excellent job you are already doing. July 2023

I'm very happy to be with the clinic, all looking good thanks. July 2023

Always a good experience with excellent professionals. Much better than other practices! July 2023

Staff and the doctor I saw for my appointments were amazing. Very friendly and very helpful. I would highly recommend these to my friends and family. July 2023

It is always a very pleasant experience coming to The Medical Chambers. Thank you everyone. November 2022

Extremely happy with the service and quality. November 2022

I was very well looked after. November 2022

It's always a pleasure to attend the clinic. Having a friendly welcome on reception is one of the key elements. Anne-Laure Espie is a first-class physiotherapist. I look forward to continued visits. November 2022

Excellent all round. October 2022

Personnel very nice and clinic very clean. September 2022

Excellent, clean and welcoming clinic. September 2022

Very happy with the service. September 2022

From the reception staff to the doctor, it was all first class. September 2022

Adeen at reception was very kind and moved some people around to accommodate me - thank you so much! It’s always so nice to come to The Medical Chambers and be so well looked after. September 2022

Always a pleasure to come to The Medical Chambers. Thank you everyone. August 2022

Everyone is just fantastic on every visit! July 2022

Excellent service. July 2022

An excellent, efficient practice! Would recommend. July 2022

I just wanted to say how pleased I was with the receptionist Emily who did her best to help me to find an appointment when it was actually tricky. She was smart, extremely helpful, very kind and patient. I don’t usually take the time to send a message like this but today I thought I would as Emily really stood out. Five stars for Emily! July 2022

There is nothing more to say - everything at the clinic is perfect. June 2022

In my experience there was nothing to improve on. June 2022

Lovely team. May 2022

Great friendly service/care. May 2022

Generally always a great experience at The Medical Chambers Kensington. Great doctors/physios. I consult Anne-Laure Espie, Dr Marguerite Anderson and radiologist Ciara who are very professional and helpful. Thank you. May 2022

I highly recommend The Medical Chamber Kensington. The service was excellent and the appointment with Ciara went very smoothly. I am entirely grateful to the clinic for its service and kind attitude to clients. May 2022

I think my experience was perfect, from the receptionist who answered the phone, to the receptionist at the front desk when I arrived for my appointment, to Dr Athanasias. May 2022

Really appreciated that the staff found me an appointment the next day. May 2022

I had to get blood taken for tests and Alina who did that was wonderful. No bruising, no pain. The best blood sampling experience I have had in my 16 years in the UK (and half a dozen blood testing experiences here). May 2022

Caring, efficient and faultless service from start to finish. I wouldn't trust anyone else when it comes to healthcare. I always feel staff go the extra mile to help. April 2022

Great friendly service/care. April 2022

First class all the way round, excellent Centre. April 2022

Very nice and smooth journey. Thank you very much. April 2022

It was great, I called and was able to get an appointment the same day, and Dr Anderson was very helpful. April 2022

Excellent treatment in all respects. April 2022

Excellent clinic, great service and friendly staff. Thank you. March 2022

A very efficient place and welcoming. I am a fan! February 2022

Amazing clinic. February 2022

Excellent services, great team and doctors and easy to use as well as a comprehensive website/patient account. February 2022

Service is great, so far very good experience. February 2022

Very satisfied with all dealings with The Medical Chambers - always polite and helpful. February 2022

I think the service is great and I've found everyone to be very respectful, friendly and helpful. The only thing I can think to suggest is that I would like to have some more time/longer consultations so that there is time to discuss and ask questions and feel less rushed, but saying that I don't feel anyone is impatient at all. February 2022

Super helpful that there are appointments on Saturday. January 2022

Everything was perfect and dealt with in such a professional manner. Excellent. January 2022

The Receptionists are always extremely helpful and polite. January 2022

Everyone was lovely and put my mind completely at ease. January 2022

Overall, a very good experience at the clinic; both Federica and Alina who did my blood tests (on two separate occasions) were lovely and very professional. The only issue I had was that I didn't see any drinking water dispensers and I wasn't sure where to find hand sanitisers. December 2021

Fantastic service. Easy to use as someone who was travelling with a baby. Thank you. December 2021

Your company was 100% wonderful. December 2021

Farha at the front of house is the most welcoming and courteous staff member I have met in 5 years and I told her so, keep her! Dr Athanasias is professional and caring. December 2021

Thanks for taking good care of your patients, it's great to be able to count on trustworthy medical assistance whilst living in the UK for non British citizens. December 2021

Excellent service at reception and with all the people there. December 2021

It is very reassuring to be able to go to a place like this clinic. December 2021

Impeccable service, thank you! December 2021

During my final visit to remove stitches, Nurse Amelie was extremely good - calm and very efficient and with a reassuring attitude - thank you very much. November 2021

The team and the doctors are extremely professional very patient and helpful. November 2021

All very efficient, friendly and a sort of comfort zone! November 2021

Farha is always welcoming and efficient. She has been the receptionist on the last three occasions I have attended. November 2021

Comfortable environment and courteous staff. November 2021

Nothing to improve, excellent every time. November 2021

I love the place. The people are polite, kind and competent. November 2021

One of the finest medical establishments I’ve been to. November 2021

Excellent in every way. November 2021

Exceptional service, could not ask for more better care. November 2021

Spotlessly clean washrooms! October 2021

Excellent service! Keep up the good work and all the very best to all of you. October 2021

One of the finest medical establishments I’ve been to. October 2021

Firstly I want to congratulate you on how you handle the Google reviews. I read them all before I came, and the way you've handled all of them, bad and good, is excellent. Kudos! It was fine, the only thing I would say is could you make a water filter available? Rest was excellent. October 2021

We just wanted to say a huge thank you to you all. The care and support you have given us at the clinic has been nothing but outstanding. The fact you understood our very difficult history and managed to turn our blood results around by the end of the week just meant so much to us and is hugely appreciated. Ciara you have just been absolutely fantastic, the only person in nearly two years to be able to put me at ease in a scan after suffering severe PTSD and we will remain with you for all scans throughout this whole pregnancy. If you have any recommendations for hospitals for midwife led care private or NHS that would be hugely appreciated. November 2021

I love the place. The people are polite, kind and competent. October 2021

Excellent service! Keep up the good work and all the very best to all of you. October 2021

The team at TMCK are always friendly and it's a lovely place for go for an appointment. September 2021

Faultless service on all counts. September 2021

I always feel very well supported by the team at The Medical Chambers Kensington. I know I'm in good hands here. August 2021

Convenient and nice people. This is the 2nd doctor I have seen there. Excellent. August 2021

All the staff are very polite and helpful. August 2021

Nothing to improve on. Perfect care and assistance. July 2021

The whole team are great, welcoming friendly and full of knowledge, I wouldn’t go anywhere else! July 2021

Great clinic! July 2021

For a first time user, I’m rather impressed by the service. January 2021

Always excellent service and wonderful staff at The Medical Chambers. Thanks again for all your hard work and help. July 2021

Great experience and great experts! July 2021

It was a great experience- thank you for making it that. It’s hard when you have to go to the doctor and you guys made it easy. July 2021

Great service all round. June 2021

My overall experience was excellent. June 2021

The Medical Chambers is my go to place for everything medical related in London, always an excellent service, all the doctors are excellent and it’s spotless. June 2021

My experience was great with the Clinic. June 2021

I don't know how you could improve things in the current situation regarding Covid. I felt very safe and protected whilst in The Chambers. June 2021

The whole service from start to finish was excellent and would not hesitate in using again or recommend. June 2021

As soon as I walked into the building I felt completely at ease. Thank you to the staff who were all very helpful. June 2021

I had a same day appointment, I was quite stressed but the receptionist/admin were friendly and courteous throughout. Really pleasant experience. May 2021

Everyone I encountered at the Medical Chambers was extremely polite, professional and courteous. Also the establishment is welcoming and clean and modern. May 2021

The nurse was extremely attentive to my needs but also explained everything very carefully. April 2021

I am always pleased with the service and care provided at The Medical Chambers. March 2021

Five star service, staff and doctors. So happy my husband and I have established care here. March 2021

The nurse was lovely and very professional and kind. February 2021

Great service, nurse is very polite and friendly. Keep it up! February 2021

All staff were very friendly and welcoming, the whole process was very smooth and organised. February 2021

The lady doing the tests was lovely and explained everything brilliantly thank you. January 2021

Service was amazing! Everyone was so reassuring and kind! I felt so at ease and supported the whole way through the surgery and even now with the current aftercare! Thank you so much! January 2021

Best place ever! Felt welcomed and relaxed and listened to. This place is beyond exceptional and I hope to visit again. January 2021

Great experience, thank you. January 2021

All very good nothing bad to say! December 2020

Outstanding in every way. December 2020

There's nothing to improve. December 2020

I was running late due to traffic and the staff were more than accommodating to this for which I was very grateful. They were able to swap my appointment so I was still able to to be seen. November 2020

I was half an hour late to my appointment and the team couldn’t have been more helpful - they moved things around so I could still be seen, and I didn’t even have to wait! November 2020

An extremely safe place.  November 2020

Very organised smooth process. All staff were helpful and friendly and the clinic was very clean. November 2020

Felt very welcome, great staff and overall felt well cared for. October 2020

Wonderful, highly recommended! October 2020

All great thank you! Will look on the website to see what services you offer. September 2020

Dr Athanasias was wonderful and he answered my questions sincerely and recommended options based on my unique profile and what I felt comfortable with. The environment was wonderful and I was able to get an appointment quickly. Highly recommend The Medical Chambers Kensington! September 2020

Thanks you for your professionalism. September 2020 

I was totally satisfied with my experience at the clinic and I don't have any suggestions to add. September 2020

Excellent clinic! From entrance to exit! Thank you. All staff are supportive and amazing! September 2020 

Excellent service, we would definitively recommend the Dental Chambers to friends and family. September 2020

Professional staff. August 2020

The most fantastic clinic, it has such a warm/homely feel. Ms Adib and Ciara are so patient and informative and friendly as well as the reception team, I have already recommended the practice to friends/family. August 2020

All round excellent service. August 2020

Excellent service from all, every time I visit. August 2020

An enjoyable experience. August 2020

Thank you very much to the staff members who went out of their way to help me. August 2020

I felt completely safe visiting the Medical Centre in this time of Corona virus. August 2020

The service I received was excellent. Dr Singh is a lovely, kind person. The staff were all very polite and helpful. I was 100% happy with my visit. Thank you.  August 2020

Very happy with all services, especially Dr Sophie’s care. August 2020

With the difficult situation Covid has presented everything that could be done for patient safety was done. July 2020

A very calming space to be in whilst waiting for doctor, everything was swift and efficient and the doctor was very reassuring and wonderful! July 2020

Clear guidance prior to the appointment. Excellent signage. A most restful occasion. July 2020

Only comment is that wait area on main floor sometimes gets very warm. Temperature control could be improved. Thanks. March 2020

Everything is excellent but quite expensive! Anyway, great service from all the staff and excellent professionalism from Dr Azan. Thank you! March 2020

Always receive excellent service at the Medical Chambers. March 2020

I was very pleased with the service, we were told my doctor was running late but that we would be seen. We were offered tea and coffee whilst we wait. February 2020

Excellent service at the front desk, and excellent help from highly-qualified doctors. January 2020

As a foreign person living in London, sometimes is hard to know were to go for an appointment as I do not know any clinics/hospitals. I really liked the Clinic and will be back if needed for sure. Already recommended to a friend. January 2020

Very nice overall experience. Thank you. January 2020

We were very kindly offered drinks on arrival. All staff were lovely and helpful. Will definitely return to use other services. January 2020

The service was great and the staff kind and helpful. Nothing to improve.  January 2020

The staff members are helpful and courteous at all times, guess there is nothing to improve. January 2020

The reception staff is a bit slow and junior, sometimes could improve efficiency. December 2019

Very nice and polite staff, nice and clean facilities. December 2019

I should have been asked for my BUPA membership and the authorisation code before being sent upstairs for the appointment. November 2019

I applaud the level of courtesy and professional competent service. My simple request work harder on making sure you maintain this level of service. Job well done and I look forward to this type of service on every visit. Regards. November 2019

The online booking process was excellent. A bit disappointed that I had to fill in information again when I arrived that I already had online at time of booking. November 2019

Excellent service at the front desk, and excellent help from highly-qualified doctors. November 2019

I’m very pleased with the service provided by both the front of house and medical service. I highly recommend The Medical Chambers/La Clinique Française and Dr Nevi. All very professional, welcoming, helpful and qualified. October 2019

Very professional staff and excellent doctors! October 2019

It is always easy and smooth to book appointments at TMCK although an online platform might be useful. And you have the best selection of doctors! It would be absolutely amazing if you opened in north London!!! October 2019

My experience with the Medical Chambers was extremely positive. October 2019

A great experience through and through. October 2019

It was my first experience at The Medical Chambers. The follow up will be important for accurate feedback, but so far, I am very pleased and feel like I am in good hands. The clinic is also spotless! October 2019

The staff's patient manner is excellent!  October 2019

A heads up on waiting time at reception would be useful. I asked upon arrival if the doctor was running on time and was told yes, but ended up waiting 25mins. I was ok to wait but needed to make arrangements for being late for nursery pick up. Otherwise it’s a fantastic place and I will return. Thank you!  September 2019

I think hand rails over the steps at the entrance would be helpful. I use a walking stick and the first time I came I had difficulty in negotiating the steps. The second time one of the receptionists assisted me. October 2019

"Thank you for this. We agree with you and will be installing handrails as soon as the rest of the repair and redecoration work is completed." Ivor French, Director

Receptionist was a bit unclear on whether I should wait in the waiting room for my appointment or whether I needed to go and find the room myself.  September 2019

"Sorry about this. We clearly dropped the ball here because you should have been very clearly asked to go to a waiting area." Ivor French, Director

You are doing very well. September 2019

Excellent doctor and front of house team! Happy to have found my medical clinic. September 2019

All staff extremely friendly and professional. September 2019

Last time I came I noted in your survey that there were left over coffee cups and someone's lunch left in the waiting room. You listened and this time the waiting room was cleared while I was there.  August 2019

I simply love this place!!  August 2019

I wanted to let Mr Athanasias know how grateful I am to him for this morning, I was extremely nervous and scared and he put my mind at rest very quickly, plus the procedure I had was over very quickly and the nurse was great, as I was slightly panicking.  August 2019

Everybody was very efficient and helpful. August 2019

The nurse who did my blood test was extremely helpful, efficient and professional. August 2019

Very nice to be offered coffee or water on arrival. July 2019

Just keep the good work going. July 2019

Love this place. June 2019

The nurse who took my blood sample was lovely and very efficient. No bruising on my arm. June 2019

Increase the number of bathrooms. May 2019

"We have WCs/washrooms on every floor except the ground floor. We clearly need to improve directions to them." Ivor French Director

Good conditions, tidy and I feel comfortable. May 2019

Excellent service and professionals. May 2019

The services provided and their delivery are excellent. May 2019

The only thing I would suggest is having a drinks machine that dispenses decaffeinated coffee. Thank you. March 2019

"Sorry about this. Our machine dispenses cappuccino, café creme, latte, espresso, hot chocolate and tea and there isn't space for more… And our patients and team need the caffeine." Ivor French Director

Excellent service and professional staff. March 2019

A bit of a waiting time at the reception. March 2019

"Apologies for this. Reception can occasionally get a bit busy." Ivor French Director

Already referred a friend with a similar problem to The Medical Chambers. March 2019

Excellent service from very friendly staff. February 2019

I was unpleasantly surprised by the credit card number taking and the consultation I would be charged if I did not turn up. February 2019

"We ask for credit/debit card information in order to secure your appointment and it's fair and reasonable that you should expect to pay a reduced charge if you don't come for your appointment. Your doctor has allocated time for you and can't use that time to see another patient. This system also enables your doctor to keep fees to a more reasonable level." Ivor French Director

On my last visit, the reception team didn’t let the doctor know that I was there so both she and I waited about 30 mins, on the other side of the door from one another. February 2019 

"I am really sorry that we messed up here. Of course this shouldn't have happened. The admin and reception team does its best and I'm pleased to tell you that it gets it right by far the majority of the time. But clearly we dropped the ball here. I've told the team and hopefully we will now up our game to 100% or very close to it." Ivor French Director

The Consultant was excellent and the clinic staff were friendly and helpful. February 2019

Amazing clinic and staff. February 2019

Help for mum with buggies at the entrance of the building. February 2019

"We are always happy to help whenever we can. Please telephone before you arrive and we will do our best. For health and safety reasons we will ask you to take your baby/child out of the buggy/pram." Ivor French Director

Very helpful staff. Very accommodating. February 2019

It would be beneficial to book appointments by email, not only by phone.  February 2019

"I am delighted to tell you that you can use the Make an Enquiry form or email us and you can now also make an appointment online by using the Make an Appointment button." Ivor French Director

Lighting in the consulting room was very bright and harsh - especially for patients who are there to talk about migraines.  February 2019

"Apologies for this. I will remind Dr Weatherall that the lights can be dimmed to whatever level is appropriate." Ivor French Director

Excellent doctors as usual. Thank you! January 2019

It was great, particularly the nurse that helped when I was feeling poorly after a procedure. January 2019

I was treated with kindness and respect by everyone. Thank you. January 2019

The waiting time was around 30 minutes but this was not at all Dr Weatherall’s fault as a new patient before me had mistakenly been booked in a follow-up slot which caused the delay. January 2019

"Apologies for this. Our front of house team gets it right and delivers exceptional hospitality most of the time. This must have been a very rare off day." Ivor French Director

It would be lovely if the drinks machine served decaf coffee.  January 2019

"We could do this, but we decided that most of us here need the caffeine…" Ivor French Director

More seating in the waiting area.  January 2019

"I'm sorry that this was your experience, but I'm pleased to say that it's very rare that the waiting areas get overcrowded." Ivor French Director

Friendly practice, nicely appointed, convenient location and operating hours (late appointments!) and the doctor I saw was competent and friendly.  January 2019

The front desk reception area is very tight and filling in registration forms by the coffee machine is suboptimal. January 2019

Please send appointment confirmation emails. December 2018

"Our software automatically sends confirmation emails, with a link to register online, immediately you make an appointment. So my guess is that you probably missed this one. Sorry about this and we will try to make them more prominent." Ivor French Director

The front desk team is one of the most friendly front desk teams I have ever encountered. December 2018

We are very happy with the service. December 2018

Very lovely girls at the reception and also the doctor was excellent! December 2018

Nothing to improve. Great office, Fantastic doctor. December 2018

The team at the reception was very nice and helpful. The doctor was very good and even entertained my screaming baby with toys. Overall I was very happy and I’ll definitely come back. December 2018

Perrier water nicer biscuits. November 2018

"We could offer a selection but as we are British we offer Hildon water.…but I will look at the quality of the biscuits!" Ivor French Director

Explaining where the address is on the website. Where does the street starts and ends. (North South orientation for instance). November 2018

"Thank you. We take your point. Knaresborough Place is a very short road and the numbering can be confusing, so we will make the location clearer." Ivor French Director 

I like the place, clean friendly and logically arranged, could be more spacious but not a big deal. October 2018

Would be great to have a water fountain and glasses in the waiting rooms on the various floors. October 2018

"Thank you for this idea. We will make space on the waiting area coffee tables so that we can offer you bottled water." Ivor French 

I sent my dental history file, in advance of the appointment, to the nurse but it hadn't been forwarded to the dentist so he didn't have any previous information on me. September 2018

"Sorry about this. We dropped the ball this time. We will review our procedures so that it doesn't happen again."  Ivor French

 Taps in the washroom not working easily. September 2018

"These taps are automatic to be as hygienic as possible. We have increased the sensor sensitivity so hopefully they will work more efficiently."  Ivor French

Dr Bataille is exceptionally kind, with an excellent "bed-side" manner. The staff that greet you in reception are welcoming and efficient. This is the second time I have been there to see the dermatologist. Please keep up the good work at your clinic. London needs you! September 2018

Excellent staff and facilities thank you for taking such great care of me. September 2018

I had concerns about my wellbeing and was able to have an ultrasound appointment asap thanks to the helpful reception team, who took care and organised it even though I had no referral letter handy yet. At the appointment Ms Ciara McKenna was very supportive, attentive to detail, thorough. Ciara gave me as much time and attention as required to make me feel confident that I was checked very well. Ciara is genuinely interested in her patients, she asks questions about symptoms, she is patient to explain all details. It was my second ultrasound performed by Ciara McKenna and I would absolutely recommend her excellent professionalism to everyone! I will definitely be addressing her in the future. Thank you, Ciara! September 2018

Doctor Bernard is excellent, warm, professional and she really cares about her patient. I will definitely recommend la Clinique française, all the staff were very nice, warm & helpful. Thank you for doing your job with sincere consideration for your patient.  September 2018

Everyone was extremely nice and professional. Such a lovely experience - thank you!  September 2018

Lovely service!  September 2018

I was completely satisfied with the whole experience, very caring. I was totally at ease.  August 2018

Very professional and courteous staff. Dr Veronique Bataille was very helpful, kind and trustworthy.  August 2018

Very good staff and good doctors. August 2018

My experience was a very good one . I don’t think that it is anything more to be done in order to improve it. August 2018

Courteous and professional by all. Thank you! July 2018

Access with a pram is difficult. It’s a pity that it’s impossible to just call the lift but instead I need to wait for someone to come. Maybe simple rails/rano can be installed on the entrance stairs? July 2018

"Sorry about this. We will shortly add handrails to both sides of the steps which will help considerably".  Ivor French Director

The doctor was great. I loved everything in The Medical Chambers. It's really perfect. July 2018

My appointment was on time and everyone explained everything fully! Thank You! July 2018

Everything was great. Best private clinic in London. Only one recommendation: Install air conditioning for these hot summers. Patients will appreciate and Docs will perform even better. June 2018

Everything is excellent. Thank you very much indeed for Docteur Sophie Flammarion and the clinic team. June 2018

I was very impressed with everything, including the cleanliness of the toilet. I thought Dr Bataille was super, very straight & reassuring & very efficient, I'll be going back. The girls at the front desk were very nice. June 2018

Doctor Nevi was very professional and extremely helpful. I'll recommend her and the place 200% to my friends. Very happy with the service. June 2018

Open a clinic in Islington. Lots of French live there now. June 2018

Online appointments would be an improvement. No waiting time on the phone and I can book outside office hours. June 2018

"We couldn't agree more and I'm delighted to tell you that we are working on this right now. You will be able to do this, and lots more all online, within the next couple of months." Ivor French Director

There is nothing to improve. Your team is attentive, polite and professional. June 2018

Everyone was extremely helpful, kind and patient with me, in the reception area and in the rooms. June 2018

I don't understand why you waste money doing surveys. The Medical Chambers and all of its staff are amazing. Everything inside its doors is 10/10. The reception staff are lovely. Anyone who has anything negative to say about The Medical Chambers is lying.  June 2018

Difficult to find No10 - it would have been helpful if when I phoned for directions I had been told that there is a hotel between No8 and No 10. June 2018

"We agree with you that although the building is prominent the street numbering can be confusing. So we plan to prominently sign it later this year. We might even flagpole it if we can get planning permission…". Ivor French Director

When registering it would be nice to be able to sit down. May 2018

"Sorry about this. We underestimated the number of patients at any one time when designing the clinic. But it should only take 3 or 4 minutes to register so hopefully not too uncomfortable." Ivor French Director

There is nothing to improve. Your clinic is excellent. May 2018

When making the appointment the team did not know that Dr Bataille was not doing aesthetic consultations (dermafillers etc...). May 2018

I thought everything was excellent. Inviting friendly staff and caring compassionate doctor. May 2018

The quality of coffee?? May 2018

I always feel nervous when I have to see a doctor. Ms Adib and her nurse made me feel very comfortable. Ms Adib took time to explain everything about my problems. The reception team was also very friendly. I highly recommend the clinic. May 2018

Excellent staff and quality. May 2018

Excellent doctor and friendly staff who made me feel welcome and relaxed. April 2018

An excellent experience. April 2018

Good friendly and helpful service throughout. April 2018

Very happy with everything. April 2018

Nothing to add. Very good service and welcoming staff. April 2018

Never be afraid to send a message saying "we are waiting for the doctor to answer your questions rather than letting time goes by and have a worried patient calling back at 6.30 pm thinking you forgot. It helps! April 2018

"Thank you for this. Our team always does its best to communicate quickly and clearly, but it looks like we could have done better here. Doctors and dentists are often with other patients and so sometimes take a while to get back to the team, but we should have told you that we were on the case. I have reminded the team." Ivor French Director

After initial consultation a member of front house team was not aware that my invoice could have been forward to my insurance provider instead of me paying upfront, even though it was something I had checked beforehand. This resulted in me having to claim by myself despite which was an inconvenience. April 2018

I enjoyed the interesting books in the waiting area. April 2018

The system requested my card but wouldn't accept it. The receptionist could have been more assertive whilst keeping her personal touch. March 2018

I wanted to drop you a line to thank you and all involved for your help with the Maternit21+ test. You all worked so hard to keep the turnaround time to a minimum and for the logistics to work smoothly and for that I am so grateful at what is already a very stressful time. Please say a huge thank you to Elise Bernard, Dr Nyberg and of course Ciara McKenna who has been wonderful throughout. February 2018

Very nice experience. I managed to make an appointment at short notice and The Medical Chambers Kensington team member I dealt with was very courteous. February 2018

I love this place  February 2018

Very nice experience. I managed to make an appointment on short notice and the Medical Chambers Kensington team member I dealt with was very courteous. January 2018

The Reception staff were very helpful and kept us informed at all times. January 2018

The facilities were modern and clean, the front of house staff attended to me quickly and efficiently. Dr Nevi was kind and comforting as I was a first time patient. Overall, I was extremely satisfied with the service provided. January 2018

Just a bit annoying that I missed my appointment with Dr Benard last Friday because I didn't receive any confirmation after my emergency request by phone (on Friday). Apparently she was ok to see me on Friday evening but no one got back to me to tell me so. Fortunately Dr Benard was kind enough to rearrange another appointment the day after. But other than that, super front of house team and brilliant and careful specialists. January 2018

It would be very convenient to press 1 to speak in English or to to speak in French when telephoning TMCK, but this is not really a major problem so don't worry. December 2017

Excellent services. I would highly recommend The Medical Chambers Kensington. The doctor's diagnoses has always been fair and accurate. December 2017

Reduce consultation fees! The consultants with the highest fees are not always the best. December 2017

It was impressive. Completely diferent personal treatment from the front desk to the doctor compared with other places in London. Congratulations. Everybody should follow you as example!!! December 2017

The clinic isn’t easy to find, even on the front door. November 2017

"We agree with you that although the clinic occupies a very prominent building it can sometimes be easy to miss. So we plan to prominently sign the building provided we can get planning permission". Ivor French

The welcome coupled with the offer of a coffee, tea or drink is much appreciated, although I have never taken it up ... I should!  Thank you.  October 2017

I would like the receptionist to be more friendly and welcoming  October 2017

Ivor French, Director, replies "Many apologies. One of our team must have been having a very rare off day because 95% plus of all the comments we get are positive. We always aim for 100% but I'm not sure that we can get there. Apologies once again."

Not appropriate to ask for credit card details. October 2017

Ivor French, Director, replies "I'm sorry to hear that you don't like this system. We now find that most patients ask us to keep their credit card information on file as long as it is encrypted. Which it is. Patients find it very convenient to ask us to charge their card and of course it reduces admin for everyone."

Service is excellent [Dr Isabelle Benard] but price is extremely high. I had to do a very quick medical check up which lasted 10 minutes to do and I had to pay £120 for those 10 minutes. I would recommend The Medical Chambers for serious health issues but I am not sure the price is justified for simple check ups October 2017

Ivor French, Director, replies "I'm sorry that you didn't find us good value on this occasion. Our fees are always competitive and good value for such highly skilled clinicians. We publish all fees very prominently on our website so that you always know what to expect before your appointment. Dr Bénard only offers 30 minute consultations so there is always enough time to deliver comprehensive medical care. As you required a basic medical check and were not unwell Doctor Bénard did not need all 30 minutes to examine you, but you will understand that she still had to reserve an entire appointment for you."

The doctor and the team are always extremely welcoming and easy to talk to. A lovely atmosphere and a great doctor. September 2017

I have attended The Medical Chambers for 4 years and have always been completely satisfied. September 2017

I had a lovely experience during my visit. The doctor was very patient and helpful and the staff were very friendly. September 2017

This makes my day! I'm delighted that she [Carley, Assistant Clinic Manager] shared our verbal feedback with the full team. It's all true and we really have appreciated the level of service and personal attention that each person we encounter in the clinic provides.  The training and their hard work is paying off and I'm glad that the feedback helps to reinforce that! August 2017

Fabulous service. August 2017

This was the first time we have visited you. Having a pharmacy on site would be a real plus. August 2017

Ivor French, Director, says...We have regularly looked at how we could do this but we just haven't got the available space. So we have arranged that our local pharmacy, only 3 minutes walk, will stock all the UK and international medicines our patients request. Your doctor will electronically send your prescription to the pharmacy so that your medicine will be ready for collection by the time you arrive.

To provide a water fountain. August 2017

Ivor French, Director, replies...We thought about this when we designed the clinic and decided to provide Hildon still and sparkling water at our reception/entrance and in all of the consulting rooms. So hopefully you won't get too thirsty.

Allow buggies in consulting rooms. July 2017

Ivor French, Director, says...We won't do this because we do everything we can to ensure maximum hygiene. It would clearly not be good practice.

I couldn't get the tap in the toilet on the second floor to work! Other than that everything was excellent. July 2017

Ivor French, Director, says...Sorry about this. Our taps are automatic to ensure maximum hygiene and sometimes they are too automatic. We have notices about this next to the taps but clearly they need to be more prominent. We will fix this. Thank you.

Excellent services, I would highly recommend The Medical Chambers. The doctors diagnostic has always been fair and accurate. July 2017

Maybe opening a Medical Chamber in east London? July 2017

My experience with The Medical Chambers practice is most definitely positive on all accounts. July 2017

We are very happy with The Medical Chambers! June 2017

Steps at the front door are really not convenient with the pram June 2017  

Ivor French, Director, says…We completely agree with you and it is something that we have tried to improve over several years. Our building is located in a conservation area so we can’t make major changes to the external appearance and a ramp would be too steep to be safe. Please tell our admin team when you are coming and we will do our best to help whenever we can. 

First, let me say that your Team is to be congratulated...the service is outstanding. October 2016

We wanted to announce the birth of our son. He weighed 3.7kg and was 53.7cm!!! Mummy and Daddy are well and enjoying being parents. Thank you for being there for us since 5 weeks of pregnancy - we could not have been happier with the service we received from you. August 2016

Thank you so much for getting back to me so promptly. I was so impressed with your clinic it was a calm oasis during a difficult time. March 2016

Only thanks to you we knew about his heart condition and were able to put everything in place just in case. We want to thank you from the bottom of our hearts for detecting this. Yes, you were the one delivering the bad news, but you were also the one that saved him from much worse. November 2015

Thank you once again for such a quick response. You were recommended by a friend and I have been very impressed with the service on each interaction. Your professionalism, empathy and personalisation eases the process immeasurably. July 2015

Professional, well maintained, serious. February 2015

Very professional. December 2014

I was most impressed by the friendliness and care offered and the amazing performance of my Clinician. November 2014

Thank you so much for your help. I spoke to the lovely Doctor who was oh so very helpful as you all are at The Medical Chambers so thank you. October 2014

I would like to pass on my sincere thanks for your excellent customer service. I have been so impressed with my correspondence with you all over the past few weeks. As a new customer to the Medical Chambers I must tell you that your professionalism is flawless and responsive. Keep up the great work. October 2014 

Since the first time I met your team and clinic last year, even in those sad circumstances, I have always felt really supported. Please forward my gratitude to everybody. Thank you and your team for the way you do your job putting your heart and all your effort into us, humanely. With all my kind regards.September 2014