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What You Say About Us

Of course, we want your experience here to be a positive one. We always ask you to review and rate your Clinician and The Medical Chambers Kensington/La Clinique Française so that we can learn and continue to improve. You can see our review and rate survey here. We publish the results, positive and negative, on each clinician’s profile and results for the Clinic here. Most patients wish to remain anonymous and so we do not identify them.

Please send appointment confirmation emails. December 2018

"Our software automatically sends confirmation emails, with a link to register online, immediately you make an appointment. So my guess is that you probably missed this one. Sorry about this and we will try to make them more prominent." Ivor French

The front desk team is one of the most friendly front desk teams I have ever encountered. December 2018

We are very happy with the service. December 2018

Very lovely girls at the reception and also the doctor was excellent! December 2018

Nothing to improve. Great office, Fantastic doctor. December 2018

The team at the reception was very nice and helpful. The doctor was very good and even entertained my screaming baby with toys. Overall I was very happy and I’ll definitely come back. December 2018

Perrier water nicer biscuits. November 2018

"We could offer a selection but as we are British we offer Hildon water.…but I will look at the quality of the biscuits!" Ivor French

Explaining where the address is on the website. Where does the street starts and ends. (North South orientation for instance). November 2018

"Thank you. We take your point. Knaresborough Place is a very short road and the numbering can be confusing, so we will make the location clearer." Ivor French

I like the place, clean friendly and logically arranged, could be more spacious but not a big deal. October 2018

Would be great to have a water fountain and glasses in the waiting rooms on the various floors. October 2018

"Thank you for this idea. We will make space on the waiting area coffee tables so that we can offer you bottled water." Ivor French 

I sent my dental history file, in advance of the appointment, to the nurse but it hadn't been forwarded to the dentist so he didn't have any previous information on me. September 2018

"Sorry about this. We dropped the ball this time. We will review our procedures so that it doesn't happen again."  Ivor French

 Taps in the washroom not working easily. September 2018

"These taps are automatic to be as hygienic as possible. We have increased the sensor sensitivity so hopefully they will work more efficiently."  Ivor French

Dr Bataille is exceptionally kind, with an excellent "bed-side" manner. The staff that greet you in reception are welcoming and efficient. This is the second time I have been there to see the dermatologist. Please keep up the good work at your clinic. London needs you! September 2018

Excellent staff and facilities thank you for taking such great care of me. September 2018

I had concerns about my wellbeing and was able to have an ultrasound appointment asap thanks to the helpful reception team, who took care and organised it even though I had no referral letter handy yet. At the appointment Ms Ciara McKenna was very supportive, attentive to detail, thorough. Ciara gave me as much time and attention as required to make me feel confident that I was checked very well. Ciara is genuinely interested in her patients, she asks questions about symptoms, she is patient to explain all details. It was my second ultrasound performed by Ciara McKenna and I would absolutely recommend her excellent professionalism to everyone! I will definitely be addressing her in the future. Thank you, Ciara! September 2018

Doctor Bernard is excellent, warm, professional and she really cares about her patient. I will definitely recommend la Clinique française, all the staff were very nice, warm & helpful. Thank you for doing your job with sincere consideration for your patient.  September 2018

Everyone was extremely nice and professional. Such a lovely experience - thank you!  September 2018

Lovely service!  September 2018

I was completely satisfied with the whole experience, very caring. I was totally at ease.  August 2018

Very professional and courteous staff. Dr Veronique Bataille was very helpful, kind and trustworthy.  August 2018

Very good staff and good doctors. August 2018

My experience was a very good one . I don’t think that it is anything more to be done in order to improve it. August 2018

Courteous and professional by all. Thank you! July 2018

Access with a pram is difficult. It’s a pity that it’s impossible to just call the lift but instead I need to wait for someone to come. Maybe simple rails/rano can be installed on the entrance stairs? July 2018

"Sorry about this. We will shortly add handrails to both sides of the steps which will help considerably".  Ivor French

The doctor was great. I loved everything in The Medical Chambers. It's really perfect. July 2018

My appointment was on time and everyone explained everything fully! Thank You! July 2018

Everything was great. Best private clinic in London. Only one recommendation: Install air conditioning for these hot summers. Patients will appreciate and Docs will perform even better. June 2018

Everything is excellent. Thank you very much indeed for Docteur Sophie Flammarion and the clinic team. June 2018

I was very impressed with everything, including the cleanliness of the toilet. I thought Dr Bataille was super, very straight & reassuring & very efficient, I'll be going back. The girls at the front desk were very nice. June 2018

Doctor Nevi was very professional and extremely helpful. I'll recommend her and the place 200% to my friends. Very happy with the service. June 2018

Open a clinic in Islington. Lots of French live there now. June 2018

Online appointments would be an improvement. No waiting time on the phone and I can book outside office hours. June 2018

"We couldn't agree more and I'm delighted to tell you that we are working on this right now. You will be able to do this, and lots more all online, within the next couple of months." Ivor French

There is nothing to improve. Your team is attentive, polite and professional. June 2018

Everyone was extremely helpful, kind and patient with me, in the reception area and in the rooms. June 2018

I don't understand why you waste money doing surveys. The Medical Chambers and all of its staff are amazing. Everything inside its doors is 10/10. The reception staff are lovely. Anyone who has anything negative to say about The Medical Chambers is lying.  June 2018

Difficult to find No10 - it would have been helpful if when I phoned for directions I had been told that there is a hotel between No8 and No 10. June 2018

"We agree with you that although the building is prominent the street numbering can be confusing. So we plan to prominently sign it later this year. We might even flagpole it if we can get planning permission…". Ivor French

When registering it would be nice to be able to sit down. May 2018

"Sorry about this. We underestimated the number of patients at any one time when designing the clinic. But it should only take 3 or 4 minutes to register so hopefully not too uncomfortable." Ivor French

There is nothing to improve. Your clinic is excellent. May 2018

When making the appointment the team did not know that Dr Bataille was not doing aesthetic consultations (dermafillers etc...). May 2018

I thought everything was excellent. Inviting friendly staff and caring compassionate doctor. May 2018

The quality of coffee?? May 2018

I always feel nervous when I have to see a doctor. Ms Adib and her nurse made me feel very comfortable. Ms Adib took time to explain everything about my problems. The reception team was also very friendly. I highly recommend the clinic. May 2018

Excellent staff and quality. May 2018

Excellent doctor and friendly staff who made me feel welcome and relaxed. April 2018

An excellent experience. April 2018

Good friendly and helpful service throughout. April 2018

Very happy with everything. April 2018

Nothing to add. Very good service and welcoming staff. April 2018

Never be afraid to send a message saying "we are waiting for the doctor to answer your questions rather than letting time goes by and have a worried patient calling back at 6.30 pm thinking you forgot. It helps! April 2018

"Thank you for this. Our team always does its best to communicate quickly and clearly, but it looks like we could have done better here. Doctors and dentists are often with other patients and so sometimes take a while to get back to the team, but we should have told you that we were on the case. I have reminded the team." Ivor French

After initial consultation a member of front house team was not aware that my invoice could have been forward to my insurance provider instead of me paying upfront, even though it was something I had checked beforehand. This resulted in me having to claim by myself despite which was an inconvenience. April 2018

I enjoyed the interesting books in the waiting area. April 2018

The system requested my card but wouldn't accept it. The receptionist could have been more assertive whilst keeping her personal touch. March 2018

I wanted to drop you a line to thank you and all involved for your help with the Maternit21+ test. You all worked so hard to keep the turnaround time to a minimum and for the logistics to work smoothly and for that I am so grateful at what is already a very stressful time. Please say a huge thank you to Elise Bernard, Dr Nyberg and of course Ciara McKenna who has been wonderful throughout. February 2018

Very nice experience. I managed to make an appointment at short notice and The Medical Chambers Kensington team member I dealt with was very courteous. February 2018

I love this place  February 2018

Very nice experience. I managed to make an appointment on short notice and the Medical Chambers Kensington team member I dealt with was very courteous. January 2018

The Reception staff were very helpful and kept us informed at all times. January 2018

The facilities were modern and clean, the front of house staff attended to me quickly and efficiently. Dr Nevi was kind and comforting as I was a first time patient. Overall, I was extremely satisfied with the service provided. January 2018

Just a bit annoying that I missed my appointment with Dr Benard last Friday because I didn't receive any confirmation after my emergency request by phone (on Friday). Apparently she was ok to see me on Friday evening but no one got back to me to tell me so. Fortunately Dr Benard was kind enough to rearrange another appointment the day after. But other than that, super front of house team and brilliant and careful specialists. January 2018

It would be very convenient to press 1 to speak in English or to to speak in French when telephoning TMCK, but this is not really a major problem so don't worry. December 2017

Excellent services. I would highly recommend The Medical Chambers Kensington. The doctor's diagnoses has always been fair and accurate. December 2017

Reduce consultation fees! The consultants with the highest fees are not always the best. December 2017

It was impressive. Completely diferent personal treatment from the front desk to the doctor compared with other places in London. Congratulations. Everybody should follow you as example!!! December 2017

The clinic isn’t easy to find, even on the front door. November 2017

"We agree with you that although the clinic occupies a very prominent building it can sometimes be easy to miss. So we plan to prominently sign the building provided we can get planning permission". Ivor French

The welcome coupled with the offer of a coffee, tea or drink is much appreciated, although I have never taken it up ... I should!  Thank you.  October 2017

I would like the receptionist to be more friendly and welcoming  October 2017

Ivor French, Director, replies "Many apologies. One of our team must have been having a very rare off day because 95% plus of all the comments we get are positive. We always aim for 100% but I'm not sure that we can get there. Apologies once again."

Not appropriate to ask for credit card details. October 2017

Ivor French, Director, replies "I'm sorry to hear that you don't like this system. We now find that most patients ask us to keep their credit card information on file as long as it is encrypted. Which it is. Patients find it very convenient to ask us to charge their card and of course it reduces admin for everyone."

Service is excellent [Dr Isabelle Benard] but price is extremely high. I had to do a very quick medical check up which lasted 10 minutes to do and I had to pay £120 for those 10 minutes. I would recommend The Medical Chambers for serious health issues but I am not sure the price is justified for simple check ups October 2017

Ivor French, Director, replies "I'm sorry that you didn't find us good value on this occasion. Our fees are always competitive and good value for such highly skilled clinicians. We publish all fees very prominently on our website so that you always know what to expect before your appointment. Dr Bénard only offers 30 minute consultations so there is always enough time to deliver comprehensive medical care. As you required a basic medical check and were not unwell Doctor Bénard did not need all 30 minutes to examine you, but you will understand that she still had to reserve an entire appointment for you."

The doctor and the team are always extremely welcoming and easy to talk to. A lovely atmosphere and a great doctor. September 2017

I have attended The Medical Chambers for 4 years and have always been completely satisfied. September 2017

I had a lovely experience during my visit. The doctor was very patient and helpful and the staff were very friendly. September 2017

This makes my day! I'm delighted that she [Carley, Assistant Clinic Manager] shared our verbal feedback with the full team. It's all true and we really have appreciated the level of service and personal attention that each person we encounter in the clinic provides.  The training and their hard work is paying off and I'm glad that the feedback helps to reinforce that! August 2017

Fabulous service. August 2017

This was the first time we have visited you. Having a pharmacy on site would be a real plus. August 2017

Ivor French, Director, says...We have regularly looked at how we could do this but we just haven't got the available space. So we have arranged that our local pharmacy, only 3 minutes walk, will stock all the UK and international medicines our patients request. Your doctor will electronically send your prescription to the pharmacy so that your medicine will be ready for collection by the time you arrive.

To provide a water fountain. August 2017

Ivor French, Director, replies...We thought about this when we designed the clinic and decided to provide Hildon still and sparkling water at our reception/entrance and in all of the consulting rooms. So hopefully you won't get too thirsty.

Allow buggies in consulting rooms. July 2017

Ivor French, Director, says...We won't do this because we do everything we can to ensure maximum hygiene. It would clearly not be good practice.

I couldn't get the tap in the toilet on the second floor to work! Other than that everything was excellent. July 2017

Ivor French, Director, says...Sorry about this. Our taps are automatic to ensure maximum hygiene and sometimes they are too automatic. We have notices about this next to the taps but clearly they need to be more prominent. We will fix this. Thank you.

Excellent services, I would highly recommend The Medical Chambers. The doctors diagnostic has always been fair and accurate. July 2017

Maybe opening a Medical Chamber in east London? July 2017

My experience with The Medical Chambers practice is most definitely positive on all accounts. July 2017

We are very happy with The Medical Chambers! June 2017

Steps at the front door are really not convenient with the pram June 2017  

Ivor French, Director, says…We completely agree with you and it is something that we have tried to improve over several years. Our building is located in a conservation area so we can’t make major changes to the external appearance and a ramp would be too steep to be safe. Please tell our admin team when you are coming and we will do our best to help whenever we can. 

First, let me say that your Team is to be congratulated...the service is outstanding. October 2016

We wanted to announce the birth of our son. He weighed 3.7kg and was 53.7cm!!! Mummy and Daddy are well and enjoying being parents. Thank you for being there for us since 5 weeks of pregnancy - we could not have been happier with the service we received from you. August 2016

Thank you so much for getting back to me so promptly. I was so impressed with your clinic it was a calm oasis during a difficult time. March 2016

Only thanks to you we knew about his heart condition and were able to put everything in place just in case. We want to thank you from the bottom of our hearts for detecting this. Yes, you were the one delivering the bad news, but you were also the one that saved him from much worse. November 2015

Thank you once again for such a quick response. You were recommended by a friend and I have been very impressed with the service on each interaction. Your professionalism, empathy and personalisation eases the process immeasurably. July 2015

Professional, well maintained, serious. February 2015

Very professional. December 2014

I was most impressed by the friendliness and care offered and the amazing performance of my Clinician. November 2014

Thank you so much for your help. I spoke to the lovely Doctor who was oh so very helpful as you all are at The Medical Chambers so thank you. October 2014

I would like to pass on my sincere thanks for your excellent customer service. I have been so impressed with my correspondence with you all over the past few weeks. As a new customer to the Medical Chambers I must tell you that your professionalism is flawless and responsive. Keep up the great work. October 2014 

Since the first time I met your team and clinic last year, even in those sad circumstances, I have always felt really supported. Please forward my gratitude to everybody. Thank you and your team for the way you do your job putting your heart and all your effort into us, humanely. With all my kind regards.September 2014