Quality is the result of every aspect of your experience - not just the excellence of your treatment. From your first contact to your last appointment.
Of course, we want your experience here to be a positive one. So we always ask you to review and rate your Clinician and The Medical Chambers Kensington/La Clinique Française so that we can learn and continue to improve. You can see our review and rate survey here.
We publish the results, positive and negative, alongside each clinician’s profile on this website and results for the Clinic here. Most patients wish to remain anonymous and so we do not identify them.
Open a clinic in Islington. Lots of French live there now. June 2018
Online appointments would be an improvement. No waiting time on the phone and I can book outside office hours. June 2018
Ivor French, Director, replies "We couldn't agree more and I'm delighted to tell you that we are working on this right now. You will be able to do this, and lots more all online, within the next couple of months."
There is nothing to improve. Your team is attentive, polite and professional. June 2018
Everyone was extremely helpful, kind and patient with me, in the reception area and in the rooms. June 2018
I don't understand why you waste money doing surveys. The Medical Chambers and all of its staff are amazing. Everything inside its doors is 10/10. The reception staff are lovely. Anyone who has anything negative to say about The Medical Chambers is lying. June 2018
Difficult to find No10 - it would have been helpful if when I phoned for directions I had been told that there is a hotel between No8 and No 10. June 2018
Ivor French, Director, replies "We agree with you that although the building is prominent the street numbering can be confusing. So we plan to prominently sign it later this year. We might even flagpole it if we can get planning permission…".
When registering it would be nice to be able to sit down. May 2018
Ivor French, Director, replies "Sorry about this. We underestimated the number of patients at any one time when designing the clinic. But it should only take 3 or 4 minutes to register so hopefully not too uncomfortable."
There is nothing to improve. Your clinic is excellent. May 2018
When making the appointment the team did not know that Dr Bataille was not doing aesthetic consultations (dermafillers etc...). May 2018
I thought everything was excellent. Inviting friendly staff and caring compassionate doctor. May 2018
The quality of coffee?? May 2018
I always feel nervous when I have to see a doctor. Ms Adib and her nurse made me feel very comfortable. Ms Adib took time to explain everything about my problems. The reception team was also very friendly. I highly recommend the clinic. May 2018
Excellent staff and quality. May 2018
Excellent doctor and friendly staff who made me feel welcome and relaxed. April 2018
An excellent experience. April 2018
Good friendly and helpful service throughout. April 2018
Very happy with everything. April 2018
Nothing to add. Very good service and welcoming staff. April 2018
Never be afraid to send a message saying "we are waiting for the doctor to answer your questions rather than letting time goes by and have a worried patient calling back at 6.30 pm thinking you forgot. It helps! April 2018
Ivor French, Director, replies "Thank you for this. Our team always does its best to communicate quickly and clearly, but it looks like we could have done better here. Doctors and dentists are often with other patients and so sometimes take a while to get back to the team, but we should have told you that we were on the case. I have reminded the team."
After initial consultation a member of front house team was not aware that my invoice could have been forward to my insurance provider instead of me paying upfront, even though it was something I had checked beforehand. This resulted in me having to claim by myself despite which was an inconvenience. April 2018
I enjoyed the interesting books in the waiting area. April 2018
The system requested my card but wouldn't accept it. The receptionist could have been more assertive whilst keeping her personal touch. March 2018
I wanted to drop you a line to thank you and all involved for your help with the Maternit21+ test. You all worked so hard to keep the turnaround time to a minimum and for the logistics to work smoothly and for that I am so grateful at what is already a very stressful time. Please say a huge thank you to Elise Bernard, Dr Nyberg and of course Ciara McKenna who has been wonderful throughout. February 2018
Very nice experience. I managed to make an appointment at short notice and The Medical Chambers Kensington team member I dealt with was very courteous. February 2018
I love this place February 2018
Very nice experience. I managed to make an appointment on short notice and the Medical Chambers Kensington team member I dealt with was very courteous. January 2018
The Reception staff were very helpful and kept us informed at all times. January 2018
The facilities were modern and clean, the front of house staff attended to me quickly and efficiently. Dr Nevi was kind and comforting as I was a first time patient. Overall, I was extremely satisfied with the service provided. January 2018
Just a bit annoying that I missed my appointment with Dr Benard last Friday because I didn't receive any confirmation after my emergency request by phone (on Friday). Apparently she was ok to see me on Friday evening but no one got back to me to tell me so. Fortunately Dr Benard was kind enough to rearrange another appointment the day after. But other than that, super front of house team and brilliant and careful specialists. January 2018
It would be very convenient to press 1 to speak in English or to to speak in French when telephoning TMCK, but this is not really a major problem so don't worry. December 2017
Excellent services. I would highly recommend The Medical Chambers Kensington. The doctor's diagnoses has always been fair and accurate. December 2017
Reduce consultation fees! The consultants with the highest fees are not always the best. December 2017
It was impressive. Completely diferent personal treatment from the front desk to the doctor compared with other places in London. Congratulations. Everybody should follow you as example!!! December 2017
The clinic isn’t easy to find, even on the front door. November 2017
Ivor French, Director, replies "We agree with you that although the clinic occupies a very prominent building it can sometimes be easy to miss. So we plan to prominently sign the building provided we can get planning permission".
The welcome coupled with the offer of a coffee, tea or drink is much appreciated, although I have never taken it up ... I should! Thank you. October 2017
I would like the receptionist to be more friendly and welcoming October 2017
Ivor French, Director, replies "Many apologies. One of our team must have been having a very rare off day because 95% plus of all the comments we get are positive. We always aim for 100% but I'm not sure that we can get there. Apologies once again."
Not appropriate to ask for credit card details. October 2017
Ivor French, Director, replies "I'm sorry to hear that you don't like this system. We now find that most patients ask us to keep their credit card information on file as long as it is encrypted. Which it is. Patients find it very convenient to ask us to charge their card and of course it reduces admin for everyone."
Service is excellent [Dr Isabelle Benard] but price is extremely high. I had to do a very quick medical check up which lasted 10 minutes to do and I had to pay £120 for those 10 minutes. I would recommend The Medical Chambers for serious health issues but I am not sure the price is justified for simple check ups October 2017
Ivor French, Director, replies "I'm sorry that you didn't find us good value on this occasion. Our fees are always competitive and good value for such highly skilled clinicians. We publish all fees very prominently on our website so that you always know what to expect before your appointment. Dr Bénard only offers 30 minute consultations so there is always enough time to deliver comprehensive medical care. As you required a basic medical check and were not unwell Doctor Bénard did not need all 30 minutes to examine you, but you will understand that she still had to reserve an entire appointment for you."
The doctor and the team are always extremely welcoming and easy to talk to. A lovely atmosphere and a great doctor. September 2017
I have attended The Medical Chambers for 4 years and have always been completely satisfied. September 2017
I had a lovely experience during my visit. The doctor was very patient and helpful and the staff were very friendly. September 2017
This makes my day! I'm delighted that she [Carley, Assistant Clinic Manager] shared our verbal feedback with the full team. It's all true and we really have appreciated the level of service and personal attention that each person we encounter in the clinic provides. The training and their hard work is paying off and I'm glad that the feedback helps to reinforce that! August 2017
Fabulous service. August 2017
This was the first time we have visited you. Having a pharmacy on site would be a real plus. August 2017
Ivor French, Director, says...We have regularly looked at how we could do this but we just haven't got the available space. So we have arranged that our local pharmacy, only 3 minutes walk, will stock all the UK and international medicines our patients request. Your doctor will electronically send your prescription to the pharmacy so that your medicine will be ready for collection by the time you arrive.
To provide a water fountain. August 2017
Ivor French, Director, replies...We thought about this when we designed the clinic and decided to provide Hildon still and sparkling water at our reception/entrance and in all of the consulting rooms. So hopefully you won't get too thirsty.
Allow buggies in consulting rooms. July 2017
Ivor French, Director, says...We won't do this because we do everything we can to ensure maximum hygiene. It would clearly not be good practice.
I couldn't get the tap in the toilet on the second floor to work! Other than that everything was excellent. July 2017
Ivor French, Director, says...Sorry about this. Our taps are automatic to ensure maximum hygiene and sometimes they are too automatic. We have notices about this next to the taps but clearly they need to be more prominent. We will fix this. Thank you.
Excellent services, I would highly recommend The Medical Chambers. The doctors diagnostic has always been fair and accurate. July 2017
Maybe opening a Medical Chamber in east London? July 2017
My experience with The Medical Chambers practice is most definitely positive on all accounts. July 2017
We are very happy with The Medical Chambers! June 2017
Steps at the front door are really not convenient with the pram June 2017
Ivor French, Director, says…We completely agree with you and it is something that we have tried to improve over several years. Our building is located in a conservation area so we can’t make major changes to the external appearance and a ramp would be too steep to be safe. Please tell our admin team when you are coming and we will do our best to help whenever we can.
First, let me say that your Team is to be congratulated...the service is outstanding. October 2016
We wanted to announce the birth of our son. He weighed 3.7kg and was 53.7cm!!! Mummy and Daddy are well and enjoying being parents. Thank you for being there for us since 5 weeks of pregnancy - we could not have been happier with the service we received from you. August 2016
Thank you so much for getting back to me so promptly. I was so impressed with your clinic it was a calm oasis during a difficult time. March 2016
Only thanks to you we knew about his heart condition and were able to put everything in place just in case. We want to thank you from the bottom of our hearts for detecting this. Yes, you were the one delivering the bad news, but you were also the one that saved him from much worse. November 2015
Thank you once again for such a quick response. You were recommended by a friend and I have been very impressed with the service on each interaction. Your professionalism, empathy and personalisation eases the process immeasurably. July 2015
Professional, well maintained, serious. February 2015
Very professional. December 2014
I was most impressed by the friendliness and care offered and the amazing performance of my Clinician. November 2014
Thank you so much for your help. I spoke to the lovely Doctor who was oh so very helpful as you all are at The Medical Chambers so thank you. October 2014
I would like to pass on my sincere thanks for your excellent customer service. I have been so impressed with my correspondence with you all over the past few weeks. As a new customer to the Medical Chambers I must tell you that your professionalism is flawless and responsive. Keep up the great work. October 2014
Since the first time I met your team and clinic last year, even in those sad circumstances, I have always felt really supported. Please forward my gratitude to everybody. Thank you and your team for the way you do your job putting your heart and all your effort into us, humanely. With all my kind regards.September 2014