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What you need to know before your appointment and our terms and conditions

We are not currently accepting cash payments to minimise contact. We accept all major debit and credit cards including American Express.

The Medical Chambers Kensington Ltd and La Clinique Française Ltd and TMCK One Ltd trading as The Dental Chambers Kensington (all referred to as TMCK We Our and Us) welcome self-pay and insured patients. 

When you make an appointment with us you acknowledge that you are under the care of your Specialist who may involve others in your care and treatment if required. Our and your Specialist’s contract is with you and not with your Insurer or Sponsor.

Self-pay patients  We will ask you to pay us on the day of your appointment for your consultation, test, ultrasound scan, treatment and/or clinic fee as appropriate. Please note that some of our Consultants invoice directly, so you may receive an invoice from us for our services and one from your Consultant for their consultation fee.

We will tell you the cost of your consultation. We will also give you an estimate of any additional fees and charges for treatments, vaccinations, tests and similar. However, it is frequently not possible to do this because we cannot know what further tests your Specialist will advise during your consultation. Most of our fees and charges are published on our website.

If you want more information about our fees and charges please ask one of our admin team at the front desk or your Specialist before having your test or treatment.

Fees and charges are payable at the time of consultation, test, diagnostics and/or treatment and where payment is delayed we reserve the right to charge interest at 8% over base rate per annum calculated from the date of the invoice to the date of payment. Any collection costs incurred by us and/or your Specialist, including fees payable to solicitors, will be added to the amount payable. We MAY ask you to pay in advance for some consultations, tests, treatments and procedures.

You consent to us charging the card you have stored with us for any amounts unpaid.

Insured and Sponsored Patients  The Medical Chambers Kensington/La Clinique Française is recognised by most PMIs (Private Medical Insurers) and we will invoice your insurance company where we have a direct settlement agreement. We do not have direct settlement agreements with a few overseas medical insurance companies. Your Insurer may send us a Letter of Guarantee (LOG) which details the costs they will pay for and we need to have received this letter in advance of your appointment so that we can accept it.

We recommend that you contact your Insurer prior to your appointment to check the terms of your policy and the amount they will pay.

Your Insurer will confirm if the clinician you want to see is recognised by them and whether we are one of their recognised providers.

Your Insurer will also tell you if you need to be referred by your GP to claim. Most of our clinicians will see you without a referral from your GP, but you may not be covered by your Insurer without one.

We will need details of your Insurer, membership number and pre-authorisation number or Letter of Guarantee prior to your appointment. We will ask you to pay us at the time of your appointment/treatment if we do not have a prior written agreement or you do not give us this pre-authorisation number or letter. We will give you a receipt so that you can claim from your Insurer.

Please also remember to tell your Insurer about every stage of your treatment. If you need further treatment or investigations your Insurer may give you a different pre-authorisation number.

More  We ask all patients, self-pay and insured, for credit/debit card details which we require to secure your appointment and to cover any shortfall or excess on your policy if you are insured. This information is encrypted on Opayo software and your card will not be charged prior to your appointment. We do not accept cheques or cash.

When accepting our terms and conditions you consent to us charging the card you have stored with us for any shortfall or outstanding balance.

We and/or your Specialist may at their discretion charge a cancellation fee and you can find your Specialist’s cancellation policy on his/her profile on our website.

We are not responsible for the loss of or damage to any valuables, cash or other items belonging to you or any persons accompanying you.

Medical and dental information will be kept confidential. We will only share it with those involved, or who may become involved, in the provision and administration of your treatment and care, or to their agents, and to any person or organisation responsible for paying our and/or your Specialist's fees and charges, or their agents. Everyone with access to your records is trained in maintaining confidentiality and is governed by a legal and professional duty to keep your information private. All information about you is held securely and we have electronic safeguards to help prevent accidental loss. We will not disclose information over the telephone unless we are certain that we are talking to you. Information will not be disclosed to spouses, partners, family or friends unless we have your prior written consent. We will not leave messages with others.