Useful information

When we are open......Our Clinicians see Patients Monday to Thursday from 0800 to 2000, Friday 0800 to 1900 and Saturday 0900 to 1600 with earlier and later appointments frequently available.

 

WiFi  The Medical Chambers Kensington has Wifi throughout and is available for you free of charge. Please ask Administration for the password and connect to our network as TMCKGUEST.

 

Making an appointment and registering are easy.....Our Administration Team is here to assist you Monday to Friday 0900 to 1800 and Saturday 0900 to 1300. Please telephone us on 020 7244 4200 to make an appointment or if you require further information on any of our services.

We will confirm your appointment by email and invite you to register online which will mean that we will not have to ask you to complete the form here and you can use your time more effectively. Alternatively you can print the form, complete it and bring it with you to your appointment. Administration will register you when you arrive.

 

Patients with mobility problems and disabilities  We have a dedicated disabled access lift for wheelchair bound Patients and those with reduced mobility. We are located in a period building in a Conservation Area and our front door steps are fairly high. They can be difficult for elderly Patients or those with impaired mobility so please tell us about any mobility problems and you will be accompanied by a member of our team into The Medical Chambers Kensington.

We have an induction loop available at Reception for Patients with impaired hearing so please mention your need to our Administration Team when you arrive. If you are visually impaired, we will ask one of our personnel to accompany you to the waiting area.

It is easier for us to help you and cater for your needs if we know in advance that you are likely to require assistance, so when booking your appointment please advise Administration how we can be of help.

 

Children babies and patients with a pushchair  Please do bear in mind that we are located in a period building in a Conservation Area and have fairly high front steps. Access will be easier either without a pushchair/buggy or with one that is light and easy to manoeuvre. 

As much as The Medical Chambers Kensington personnel want to help, it is not always possible for us to do so. We have a dedicated children's waiting area at ground floor level and we ask families with children under the age of 12 and unaccompanied children to wait here. We also have a baby nappy changing facility at Lower Ground Floor so please ask Administration for directions. 

We can provide you with a breastfeeding cushion should you wish to breastfeed your baby.

 

Your Safety  Safety is a constant concern. We organise regular training in Fire and Emergency Drills, Basic Life Support, Child Protection Awareness and Infection Control as part of our Continuing Personnel Development programme. If you hear an alarm please follow our Team's instructions; we are here to take care of you.

 

Food and hygiene  We implement strict Hygiene and Infection Control protocols and do not permit food or drink to be brought into or consumed at The Medical Chambers Kensington. 

 

Mobile  Some Patients find others using mobile phones intrusive, especially in stressful situations, so we ask you not to use your mobile whilst at The Medical Chambers Kensington, other than in exceptional circumstances. We thank you for your consideration.

 

Smoking  The Medical Chambers Kensington is a public building and smoking is therefore prohibited in all areas including WCs. Please note that the building is fitted throughout with fire detecting equipment which will be triggered by smoke. Again we thank you for your consideration.

 

Chaperone  You have the right to have a chaperone present during any consultation or treatment. Alternatively, you may wish to bring a chaperone with you. Please do let Administration know when booking your appointment.

 

Education  This website provides information for educational purposes only and the use of it by you is solely at your own risk.

Please do not rely on this information as a substitute for professional medical advice, diagnosis and/or treatment.

You should always consult a doctor or healthcare professional if you have any concerns about your health and should not ignore or delay obtaining health-related advice because of information you have read on this website.

Medical research advances very rapidly and so we do not guarantee that the information contained on this website always includes the most recent developments in any particular field.