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Useful information

You can download our Patient Guide here.

When we are open  Our Clinicians see patients Monday to Thursday from 0800 to 2000, Friday 0800 to 1900 and Saturday 0900 to 1600 with earlier and later appointments frequently available.

 

WiFi.....is available free of charge. Please ask Reception for the password and connect to our network as TMCKGUEST.

 

Making an appointment and registering are easy  Our Admin Team is here to assist you Monday to Thursday 0800 to 1900, Friday 0800-1800 and Saturday 0900 to 1600. Please telephone us on 020 7244 4200 to make an appointment or if you require further information on any of our services.

We will confirm your appointment by email and ask you to register online which will mean that you will not have to arrive early to register. 

 

Patients with mobility problems and disabilities  We have a dedicated disabled access lift for wheelchair bound patients and those with reduced mobility. We are located in a period building in a Conservation Area and our front door steps are fairly high. So please tell us about any mobility problems and you will be accompanied by a member of our team into the clinic.

We have an induction loop available at Reception for patients with impaired hearing so please mention your need to our Team when you arrive. If you are visually impaired, we will ask one of our Team to accompany you to the waiting area.

It is easier for us to help you and cater for your needs if we know in advance that you are likely to require assistance, so when making your appointment please tell our Team how we can be of help.

 

Children babies and patients with a pushchair  Please take into account that we are located in a period building in a Conservation Area and have fairly high front steps. Access will be easier either without a pushchair/buggy or with one that is light and easy to manoeuvre. 

As much as our Team want to help, it is not always possible for us to do so. We have a dedicated children's waiting area at ground floor level and we ask families with children under the age of 12 and unaccompanied children to wait here. We also have a baby nappy changing facility at Lower Ground Floor so please ask Reception for directions. 

We can provide you with a breastfeeding cushion should you wish to breastfeed your baby.

 

Your Safety  Safety is a constant concern. We organise regular training in Fire and Emergency Drills, Basic Life Support, Child Protection Awareness and Infection Control as part of our Continuing Personnel Development programme. If you hear an alarm please follow our Team's instructions; we are here to take care of you.

 

Food and hygiene   We implement strict Hygiene and Infection Control protocols and do not permit food or drink to be brought into or consumed at the Clinic. 

 

Mobiles  Some patients find others using mobile phones intrusive, especially in stressful situations, so we ask you not to use your mobile whilst at the Clinic, other than in exceptional circumstances. We thank you for your consideration.

 

Smoking and vaping  The Medical Chambers is a public building and as such smoking and vaping are prohibited in all areas including WCs. Please note that the building is fitted throughout with fire detection equipment which will be triggered by smoke. Again we thank you for your consideration.

 

Chaperone  You have the right to have a chaperone present during any consultation or treatment. Alternatively, you may wish to bring a chaperone with you. Please tell the Team when making your appointment.

 

Information on this Website  We provide the information on this website for informational purposes only. This information is not intended to be used for medical purposes and the use of it by you is solely at your own risk.

Please do not rely on this information as a substitute for professional medical advice, diagnosis and/or treatment.

You should always consult a doctor or healthcare professional if you have any concerns about your health and should not ignore or delay obtaining health-related advice because of information you have read on this website.

Medical knowledge and research advances very rapidly and we do not guarantee that this information is always up to date and includes the most recent developments in any particular field.