Privacy Policy

We are The Medical Chambers Kensington Ltd, La Clinique Française Ltd, and The Pharmacy Kensington Ltd, a private multispecialty clinic and pharmacy located in West London. For the purposes of data protection law, we are the "data controller" of your personal information.

To provide you with the best possible care, we need to collect certain information:

• Personal Details Your name, date of birth, address, and contact information.
• Health Records Your medical history, symptoms, test results, and treatment plans.
• Financial Information Payment details for billing purposes.
• Website Data Technical information like your IP address (collected via cookies) to help our website function correctly. More about this below.

We use your information primarily to

• Provide you with high-quality medical consultations and treatments.
• Communicate with you about your appointments or results.
• Process payments and manage your account.
• Comply with our legal and professional obligations as healthcare providers.

We do not sell your data. We only share information when we consider it necessary for your care or required by law

• Your Consultant/Doctor To ensure they have the full picture of your health.
• External Specialists If we refer you for scans, blood tests, or specialized treatment.
• Your GP With your consent, we will share a summary of your visit to keep your primary care records up to date.
• Insurers If you are using private medical insurance to pay for your care.

We use secure electronic systems and strict internal protocols to protect your information. Only our team members who need to see your data to do their jobs are granted access. We keep your records for as long as required by UK medical record retention guidelines.

When you visit our website, we use small files called ‘cookies’ to help the site work properly and to see how visitors interact with it. We use the CookieYes management tool to give you full control over which cookies you allow.

We categorize our cookies into four types:

• Necessary These are essential for the website to function, for example security and accessibility. They cannot be switched off.
• Functional These remember your preferences, such as your language or font size.
• Analytics These help us understand how people use our site and which pages are most popular, so we can improve our service. This data is anonymous.
• Marketing These track your activity to help us show you more relevant information. We only use these if you explicitly click "Accept." You can change your preferences at any time by clicking the small "cookie" icon in the bottom corner of your screen.

You have control over your data. You can:

• Ask to see the information we hold about you.
• Ask us to correct any mistakes in your records.
• Withdraw consent for us to share information with third parties.  But you should remember that this may impact the care we can provide.