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A complaint is always taken seriously and we respond irrespective of how serious the complaint is. We also respond to all comments.

You can approach anybody here, but you may prefer to address your complaint to our Director, Mr Ivor French. He will do his best to deal with your complaint and resolve the issue. Please ask any member of the team to contact him for you, or you can contact him directly yourself.  His direct telephone line is 0207 244 4202 and his email address is Or you can write to him at The Medical Chambers Kensington, 10 Knaresborough Place, Kensington, London SW5 0TG.

You will receive confirmation by telephone or by letter within a maximum of 2 working days that your complaint is being dealt with. If your complaint needs investigation, we will answer you within a maximum 20 working days after we receive it. We will inform you of our progress every 20 working days until your complaint is resolved.

We need to know if you have had a problem, minor or major, because we cannot improve or make changes without this knowledge. The Independent Healthcare Sector Complaints Adjudication Service publishes a booklet for patients called "Making A Complaint In The Independent Sector". You can also download it here.