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How to make a complaint

You can approach anybody here, but the quickest way to complain is to address your complaint to our Director, Mr Ivor French. He will do his best to deal with it and resolve the issue. You can ask any member of the team to contact him for you or you can contact him on 0207 244 4202 or email him at

You will receive confirmation by telephone or by letter within a maximum of 2 working days that your complaint is being dealt with. If your complaint needs investigation, we will answer you within a maximum 20 working days after we receive it. We will inform you of our progress within every 20 working days until your complaint is resolved.