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How to make a complaint

Complaints are always taken seriously and we respond irrespective of importance. We need to know if you have had a problem, minor or major, because we cannot improve or make changes without knowing about the issue.

Please address your complaint to Felicity Benham or ask the front of house team if she can be available for you. She will do her best to deal with it and resolve the issue.

You will receive confirmation by telephone or by letter within a maximum of 2 working days that your complaint is being dealt with. If your complaint needs investigation, we will answer you within a maximum of 20 working days after we receive it. We will inform you of our progress within every 20 working days until your complaint is resolved.